Accommodation partner portal privacy
Supplementary notice · 1 October 2026. Please also read the general privacy notice for recipients, international transfers and rights.
Controller and contact
Online Trade Marketing Limited, German branch, Tal 44, 80331 Munich, Germany. Privacy contact: info@hoteldealer24.de. Legal notice.
Accounts, offers and settlement
Contact and business details, offers, confirmed terms, messages, files, sales, vouchers and settlement records are processed to establish and perform our partnership (GDPR Article 6(1)(b)), meet statutory accounting and retention obligations (6(1)(c)), and secure our service and prevent misuse (6(1)(f), legitimate interest in safe operation). Required fields are marked. Without required information we cannot process the relevant account or offer. Login cookies are essential; language preferences are stored locally in your browser. This portal uses no advertising trackers. Newsletter subscriptions are separate and optional.
Messages and files
Only assigned partner accounts and responsible administrators may access a case. Internal admin notes are not shared with partners. Do not submit health information, identity documents, guest lists or unnecessary personal information. Chat messages do not amend binding terms; the explicitly confirmed terms version governs.
Optional AI support
You are explicitly informed when interacting with AI. AI support is activated only after operational review of the AI service. When used, your question and limited data about your own offer are transmitted to OpenAI through Netlify AI Gateway. Customer lists, accounting records, internal notes and file attachments are excluded. Detected email addresses, bank account numbers and certain credentials are removed before transmission, but detection is not guaranteed: take care with what you enter.
Acknowledging this notice is not consent to marketing. You can contact our team without AI. Answers may be incorrect and cannot approve offers, alter commissions, pay funds or amend contracts. AI questions and answers are initially stored in your private support history. Only questions you explicitly forward to our team become shared case messages and tasks.
Service providers and transfers
Netlify provides hosting, database, storage and, when enabled, AI Gateway. Shopify processes shop, payment and product information; Klaviyo handles approved transactional notifications. Optional AI adds OpenAI. See the general notice for service providers and international transfers. AI stays disabled pending review of provider agreements, processing settings and applicable transfer safeguards.
Retention
Private AI questions and answers are removed after 30 days by the scheduled cleanup and excluded from business backups. Usage counters are removed after 90 days. Business case files and messages are retained during the partnership and subsequently only as needed for contract administration, statutory duties or legal claims. A deletion request does not automatically erase legally required accounting records. Retention of business messages, files and backups is reviewed when processing a privacy request.
Your rights
You may request access, correction, erasure, restriction, portability and, where applicable, object to processing. Use the portal privacy request or the contact above. Requests are generally answered within one month; any lawful extension is explained. You may complain to a competent supervisory authority. There are no solely automated decisions with legal or similarly significant effects.